Wheels Up Enterprise Website and App Terms of Use

WHEELS UP ENTERPRISE WEBSITE AND APP TERMS OF USE

Effective Date: 28 May 2026 (v1.0)

Please read these terms and conditions the (“Terms”) carefully before using any Wheels Up website or mobile app. If you have questions about these terms, please send an email to legal@wheelsup.com.

These terms tell you the rules for using www.wheelsup.co.uk (our site).

• Who we are and how to contact us
• By using our site you accept these terms
• There are other terms that may apply to you
• We may make changes to these terms and our site
• We may suspend or withdraw our site
• How you may use material on our site
• Do not rely on information on our site
• When we are responsible for loss or damage suffered by you
• We are not responsible for viruses and you must not introduce them
• We are not responsible for websites we link to
• Linking to our site Which country’s laws apply to any disputes?
• These Terms apply to your use of Wheels Up websites, portals, and mobile apps, collectively referred to as “Digital Services.”
• By accessing or using any Digital Services, you agree to be bound by these Terms and conditions.
• Wheels Up may update these Terms at any time, and continued use of the Digital Services means you accept any changes.
• You must be at least 18 years old to create an account to use any of our Digital Services; minors can use the Digital Services only with a parent or guardian’s consent and supervision.

1. WHO WE ARE 

These Terms govern your access to and use of the Wheels Up websites, portals, and mobile (collectively, the “Digital Services”).

“Wheels Up”, “we”, “us”, and “our” means the Wheels Up group entity identified as the applicable contracting entity in Schedule A (“Local Entity”), together with its affiliates. Certain services may be governed by additional terms or agreements (“Ancillary Agreements”), which supersede these Terms only for the subject matter they cover.

2. ACCEPTANCE

By accessing or using the Digital Services, including downloading, installing, or using any mobile application, you agree to be bound by these Terms.

3. CHANGES TO THESE TERMS  

We may update these Terms from time to time by posting an updated version. Continued use indicates acceptance.

4. ELIGIBILITY AND MINORS 

The Digital Services are not intended for children. You must be at least 18 years old to create an account. If you are under 18, you may use the Digital Services only with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.

5. ACCOUNTS AND SECURITY  
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of suspected unauthorized activity by sending an email to cybersecurity@wheelsup.com.

6. LICENSE AND YOUR USE OF THE DIGITAL SERVICES  
As long as you comply with these Terms, Wheels Up grants you a personal, non-exclusive, nontransferable, limited and revocable privilege to access and use the Digital Services for (a) your personal use for non-commercial purposes, and (b) if you are using the Digital Services on behalf of an employer, your use in the scope of your employment for legitimate business travel-related purposes, provided such use is within the scope of your normal duties and you do not resell or transfer services or products obtained through the Digital Services except as expressly authorized by Wheels Up in writing. Unless you are an authorized Wheels Up sales agent, broker, or travel agency (as applicable), you may not access or use the Digital Services to purchase, sell, resell, or otherwise act as a third party’s agent n purchasing, selling, or transferring any services or products offered via the Digital Services.

7. APP-SPECIFIC TERMS (APPLE/GOOGLE)

If you download an app from any app store, including the Apple App Store or Google Play, your use must comply with the applicable store terms. Wheels Up is responsible for the app and its content, not Apple or Google, to the extent permitted by applicable law. You acknowledge that Apple, Google, or other app store providers (as applicable) are third-party beneficiaries of this Section 7 and may enforce it against you.

8. OWNERSHIP; CONTENT  
The Digital Services and all text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, data, and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel,” and arrangement of such Content, are owned, controlled, or licensed by or to Wheels Up and are protected by trade dress, copyright, patent, trademark, and other intellectual property and unfair competition laws. Except as expressly provided in these Terms, no part of the Digital Services and no Content may be used, copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “mirroring”) to any other computer, server, website, or other medium for publication, distribution, or any commercial enterprise, without Wheels Up’s express prior written consent. Nothing in these Terms grants you any license or right in any Wheels Up trademarks or other brand features without Wheels Up’s prior written permission.

8A. PERMITTED DOWNLOADS; RESTRICTIONS

9. FEEDBACK; USER SUBMISSIONS

If you provide any ideas, suggestions, proposals, or other feedback (“Feedback”) or otherwise communicate with Wheels Up through the Digital Services or by email, you do so on a nonconfidential basis, and you agree that Wheels Up may use such communications and their content (including any ideas, inventions, concepts, techniques, or know-how) without restriction and without compensation to you, for any lawful purpose. Do not submit information you consider confidential or proprietary. If the Digital Services allow you to submit or upload content (such as comments, form entries, or other materials) (“Submissions”), you represent that you have the rights necessary to provide those Submissions and you grant Wheels Up a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, translate, distribute, and display such Submissions in connection with operating, improving, and providing the Digital Services and Wheels Up’s related business purposes, subject to applicable law and our privacy practices. To the extent any Feedback or Submissions include personal data, Wheels Up will process such personal data in accordance with its Enterprise Privacy Policy and applicable law.

10. LINKS TO OTHER SITES  
The Digital Services may contain links to other independent third-party websites or services (“Linked Sites”). Linked Sites are provided solely as a convenience to you. Wheels Up does not control and is not responsible for the content, policies, or practices of any Linked Sites, and Wheels Up does not endorse or make any representations about them. You access Linked Sites at your own risk and should review the applicable terms and privacy policies of those sites.

11. INFORMATIONAL PURPOSES; NO PROFESSIONAL ADVICE

The Digital Services may include general information about Wheels Up and its offerings, compiled from internal and external sources. While we strive to keep information accurate, the Digital Services and Content may be incomplete, contain errors, or be out of date. Content is provided for general informational purposes only and is not professional advice. You should verify information obtained from the Digital Services before acting on it (for example, by contacting Wheels Up or checking your booking documentation), and any reliance you place on the Content is at your own risk.

12. ENTERPRISE PRIVACY POLICY, DATA PROTECTION, COOKIE AND CONSENT MANAGEMENT

Wheels Up maintains an Enterprise Privacy Policy (and any local supplements) that governs how personal data is collected, used, shared, and protected across Wheels Up group companies and Digital Services. The Enterprise Privacy Policy is incorporated into these Terms by reference and governs in the event of any conflict relating to personal data processing. Where required by law, the Enterprise Privacy Policy (and/or local supplement) provides the information required to be provided to individuals at the time data is collected or obtained (including information required under applicable data protection laws such as UK GDPR and EU GDPR Articles 13 and 14), explains how to exercise applicable rights, and includes any region-specific disclosures (such as for the UK, EEA/EU, and UAE). Information about our use of cookies and similar technologies, and the choices available to you, will be described in our Enterprise Cookie Policy. The Enterprise Privacy Policy and Cookie Policy will be made available through the Digital Services, and they will apply in addition to these Terms.

13. AIR TRANSPORTATION DISCLOSURES

Depending on the services you request, the Local Entity may act as an air charter broker/intermediary and not as the aircraft operator. Air transportation services are provided by properly licensed air carriers, and the operating carrier will be identified in your quote/booking documentation. Your air transportation is subject to the applicable carrier’s terms and conditions and any additional policies presented in your booking documentation, which control in the event of conflict for the air transportation portion of your trip.

13A. QUOTES, BOOKINGS, PRICING, AND AVAILABILITY

Information displayed through the Digital Services (including aircraft, routing, estimated flight times, schedules, availability, pricing, and fees) may change and may not be current at the time you view it. Any quote is an estimate and is not a binding offer until confirmed in writing in the applicable booking documentation or Ancillary Agreement. Availability is not guaranteed and bookings may be subject to operational constraints, carrier acceptance, weather, regulatory requirements, or other factors outside Wheels Up’s control. Taxes, airport and government charges, and third-party fees may apply and may vary based on itinerary and jurisdiction. If there is any inconsistency between information shown in the Digital Services and your booking documentation or Ancillary Agreement, the booking documentation or Ancillary Agreement will control for the services it covers.

14. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DIGITAL SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WITHOUT LIMITING THE FOREGOING, WHEELS UP DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WHEELS UP DOES NOT WARRANT THAT THE DIGITAL SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT IS ACCURATE, COMPLETE, OR CURRENT.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WHEELS UP OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU FOR ANY LOSS, DAMAGE, OR INJURY OF ANY KIND (INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE LOSSES OR DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, DATA, USE, BUSINESS, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH (A) YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE DIGITAL SERVICES, (B) YOUR RELIANCE ON ANY CONTENT, OR (C) ANY LINKED SITES OR THIRD-PARTY SERVICES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. To the extent such laws apply to you, some or all of the exclusions or limitations in Sections 14 and 15 may not apply, and you may have additional rights.

16. INDEMNITY

You agree to indemnify, defend, and hold harmless Wheels Up, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your access to or use of the Digital Services; (b) your bookings, travel arrangements, or use of any air transportation or other third-party services arranged or accessed through the Digital Services; (c) your violation of these Terms or any Ancillary Agreement; (d) your infringement of any intellectual property or other rights of any person or entity; or (e) your Feedback or Submissions.

17. SECURITY

You must comply with the security-related restrictions in Section 6 and must not attempt to gain unauthorized access, interfere with the operation of the Digital Services, or introduce malicious code. We may monitor, investigate, and take appropriate action to protect the Digital Services and users, consistent with applicable law.

18. DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION AND MASS OR COLLECTIVE ARBITRATION WAIVER

18.1 IMPORTANT NOTICE. Please read this section very carefully. Your rights are affected. This section provides that most disputes between you and Wheels Up arising out of or relating to these Terms or the Digital Services will be resolved by binding arbitration on an individual basis, rather than in court, except as otherwise provided below or where prohibited by applicable law.

18.2 DEFINITIONS. For purposes of this section, “Wheels Up” means the applicable Local Entity (Schedule A) and its parents, subsidiaries, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and Wheels Up regarding, arising out of or relating to any aspect of your relationship with Wheels Up, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable cause of action or claim for relief, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced and shall include any claims against other parties relating to services or products provided or billed to you (such as Wheels Up’s licensors, suppliers, dealers or third-party vendors) whenever you also assert claims against us in the same proceeding.

18.3 AGREEMENT TO ARBITRATE. YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS SECTION.

18.4 PRE-ARBITRATION CLAIM RESOLUTION. For all Disputes, whether pursued in court or arbitration, you must first give Wheels Up an opportunity to resolve the Dispute. You must commence this process by emailing written notification to Wheels Up at the notice address specified in Section 21 (Contact). That written notification must include (1) your name, (2) your address, (3) a written description of your claim or basis for your Dispute, and (4) a description of the specific relief you seek. If Wheels Up does not resolve the Dispute to your satisfaction within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

18.5 EXCLUSIONS FROM ARBITRATION AND RIGHT TO OPT OUT; THERE IS A DEADLINE. Notwithstanding the above, you or Wheels Up may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPTOUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS (the “Opt-Out Deadline”). You may opt out only by emailing written notification to Wheels Up at legal@wheelsup.com. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with Wheels Up through arbitration. Your decision to opt out of this arbitration provision will have no adverse effect on your relationship with Wheels Up.

18.6 ARBITRATION PROCEDURES. If this section applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution), either you or Wheels Up may initiate arbitration proceedings. The American Arbitration Association (“AAA”), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. Arbitration shall be commenced as an individual arbitration only and shall in no event be commenced or maintained or heard as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this section.

18.7 APPLICABLE RULES; FAA. For arbitration before AAA and with respect to Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This section governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative action procedures or rules apply to the arbitration. Because the Platform and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

18.8 ARBITRATION AWARD. The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

18.9 LOCATION OF ARBITRATION. You or Wheels Up may initiate arbitration in either the State of New York or the judicial district that includes your billing address. However, if Wheels Up initiates the arbitration in the State of New York, you shall have the right to have the arbitration transferred to the AAA or JAMS office within the judicial district that includes your billing address.

18.10 PAYMENT OF ARBITRATION FEES AND COSTS. Wheels Up will pay all arbitration filing fees and AAA or JAMS hearing fees and any arbitrator's hearing fees, costs and expenses upon your written request to the arbitrator given at or before the first evidentiary hearing in the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Wheels Up as provided in the section above titled “Pre-Arbitration Claim Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.

18.11 CLASS ACTION WAIVER; MASS OR COLLECTIVE ARBITRATION WAIVER. You and Wheels Up agree that any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved through binding individual arbitration. You and Wheels Up further agree that the arbitrator shall have no authority to conduct class, mass, or collective arbitration, and shall not consolidate more than one person's claims. You and Wheels Up agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, mass, or collective proceeding. If any court or arbitrator determines that the class, mass, or collective arbitration waiver set forth in this paragraph is void or unenforceable for any reason, or that an arbitration can proceed on a class, mass, or collective basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes. Neither you, nor any other user of any Digital Solution can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

18.12 NO JUDGE OR JURY IN ARBITRATION. Arbitration does not involve a judge or jury. You understand and agree that by entering into these Terms you and Wheels Up are each giving up the right to a jury trial or a trial before a judge in a public court. In the absence of this section, you and Wheels Up might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided above, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.

18.13 SEVERABILITY. If any clause within this section (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this section, and the remainder will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire section will be unenforceable, and the Dispute will be decided by a court.

18.14 CONTINUATION. This section shall survive the termination of your service, subscription or agreement with Wheels Up, its parents or any of its subsidiaries or affiliates. Notwithstanding any provision in these Terms to the contrary, we agree that if Wheels Up makes any change to this section (other than a change to the physical or email address for notices), you may reject any such change and require Wheels Up to adhere to the present language in this section as of the day you entered into these Terms if a Dispute between us arises.

18.15 NON-U.S. USERS / MANDATORY LOCAL LAW. If you are located outside the United States, this Section 18 applies only to the extent permitted by the laws of your habitual residence and the Local Entity’s jurisdiction. Where arbitration is prohibited or restricted by mandatory consumer protection law, disputes will be resolved in accordance with Section 20 (Governing Law) and Section 21 (Contact/Notices) and in the courts specified there, and this Section 18 will be enforced to the maximum extent permitted by applicable law.

19. LOCAL LAWS; EXPORT CONTROL

We control and operate the Digital Services from the United States and they may not be appropriate or available for use in other locations. If you use the Digital Services outside the United States, you are solely responsible for following applicable local laws.

20. GOVERNING LAW AND VENUE (NON-ARBITRATION MATTERS)

Except for Disputes subject to arbitration as described in Section 18, and subject to mandatory local consumer laws, the governing law and venue depend on your region and the Local Entity identified in Schedule A.

21. CONTACT / NOTICES

If you have questions about these Terms or need to provide notice under Section 18, contact us at legal@wheelsup.com and/or the notice address specified by the Local Entity in Schedule A.

SCHEDULE A – LOCAL ENTITIES

*When Air Partner LLC is performing private jet services, including group charter services, it provides such services under the Wheels Up brand.

**When Air Partner LLC is performing cargo services, it provides such services under the Air Partner brand.